Shipping & Returns

Currently our packing time is 2-5 working days, however we will always aim to get your order out as soon a possible.

We use Australia Post to get your parcel to you safely. 

If you need your order in a hurry, please select Express Shipping. This does not mean that your order is processed any quicker, however, the postage time will be shorter, arriving in 1-3 days (if no delay).

As soon as we ship your goodies, you will receive an email with your tracking number to keep up to date with where your parcel is located.

In the case of a lost parcel, please contact us and we will launch an investigation with the courier if we're unable to find any further information. Please allow up to 5 working days for this to be concluded. If your parcel is deemed as lost we will issue you with a full refund or store credit. 

EASY RETURNS & EXCHANGES

If you change your mind about the products you have purchased from Oh My Dog! we can exchange those products subject to the following conditions:

• Item(s) must be returned within 28 days to receive an exchange together with proof of purchase.
• Items must be in the original condition in which they were purchased.
• We are happy to refund your item if there is a manufacturing fault and in line with consumer law.
• Online purchases are subject the above terms and conditions, however all associated postage is at buyers cost.

Please note there is no refund or exchange on sale items.